Troubleshooting Zoom Virtual Background not working

Posted on:  03/28/2020
Troubleshooting Zoom Virtual Background not working
Zoom virtual backgrounds are extremely popular. Many users have commented on my channel that their virtual background is not working. Many users have asked if virtual backgrounds only work with a paid Zoom account. Virtual backgrounds do work with the free account, and if you are having issues getting virtual backgrounds to appear, here is my solution. 
Virtual backgrounds work in Zoom with images and virtual videos. As mentioned, virtual backgrounds do work with the Free or Basic Zoom account. I used a free or basic account to make this video.

If your virtual background is not showing up when you start a meeting, do the following:

  1. Go to Zoom.Us and sign in to your account.
  2. Go to Settings on the left.
    Zoom Settings
  3. Under In Meeting (Advanced) turn Virtual Background on.
  4. Back in the Zoom app, sign out of Zoom. Don't just close the app, you need to sign out.
  5. Sign back into Zoom. 
  6. Your background should be working.

Free video virtual backgrounds

Need free video virtual backgrounds? Here is my Zoom support center page with 25 virtual video backgrounds. Click the image below.

YouTube Video: Zoom virtual backgrounds not working? Solution by Chris Menard

Chris Menard

Chris Menard is a certified Microsoft Trainer (MCT) and works as a full-time Trainer at BakerHostetler - one of the largest law firms in the US. He runs a YouTube channel with 900+ technology videos that cover various tools such as Excel, Word, Zoom, Teams, Gmail, Google Calendar, and Outlook. To date, the channel has helped over 20 million viewers. Menard also does 2 to 3 public speaking events every year, presenting at the Administrative Professional Conference (APC), the EA Ignite Conference, the Support Staff Conference, the University of Georgia, and CPA conferences. You can connect with him on LinkedIn at or watch his videos on YouTube at